Return Policy

Return Policy

*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose to refund goods that are faulty, wrongly described.

WE DO NOT HAVE TO PROVIDE A REFUND IF THE CUSTOMER INSISTS ON THE SERVICE BEING DONE DESPITE WARNINGS THAT IT MAY NOT MEET THEIR NEEDS.
All faults and discrepancies must be reported to us at profreshhealth@hotmail.com within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then no return may be made.

All items returned must be in its original packaging and in a re-saleable condition by using Australia Post ONLY! REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery. Proof must be made that you have sent it back to us by providing a Australia Post Tracking Number and a photo of your receipt via email. This will only be requested if the item does not reach us within 7 days of your sending the item back.

If any item is returned to us ‘postage to be paid on delivery’ all charges incurred by Physio Supplies Australia will be paid for via PayPal or Direct Deposit.
Returns/Exchanges: To organise a return YOU MUST email us on profreshhealth@hotmail.com.

We do not exchange items unless a mistake has been made (buyer receives wrong item).

Incorrectly ordered items are your fault and we do not accept responsibility for your mistake.

Overseas/International Returns
International customers must contact us in the same way as domestic customers.

We suggest that any return is mailed by at least Registered Post or equal quality Courier and will be at our expense if the item is not as described.