All standard Australian orders are dispatched via Australian Post Standard Post system.
Customers must provide a valid delivery address that is officially recognised by Australia Post. If being sent to a Business or commercial address the name of the company must specified. If the parcel is returned to us due to the address being incorrect or badly addressed – freight charges will apply to have the item(s) sent out again to you.
Teams addressed to Corporate premises/Universities etc. often have a internal postal service to where all post is delivered which can cause delay in the delivery to the end user.
Email tracking by Australia Post shows the whereabouts of the parcels – Available upon request only. If parcels are not collected from the collection point within 5 days they are returned to us – and a fee will be charged (dependent on weight/volume) for re sending the parcel to you.
Progress can be tracked on http://auspost.com.au/track/
Delivery to New Zealand may take longer than within Australia
If you are ordering for delivery overseas the addressee may be required to pay Customs Duties and local taxes prior to delivery or collection.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be:
– to refund to you the amount paid by you for the goods in question in whatever manner is appropriate
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
THIS CONCLUDES THE LEGAL OBLIGATIONS REQUIRED ON MY WEBSITES