Terms & Conditions

Terms & Conditions

a) ABOUT US

This web site is owned and operated by KKW Nominees PTY LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our ABN number is 51 006 262 077

Our contact details:
Postal Address: KKW Nominees PTY LTD, PO Box 601, Rosanna, Victoria, Australia 3084.

Physical Address:KKW Nominees PTY LTD, 150 Waiora Rd, Rosanna

Phone: 0409795596), Fax:03 94590829 , Email: profreshhealth@hotmail.com

You must not: (a) reproduce, duplicate, copy or otherwise exploit KKW Nominees PTY LTD or KKW Nominees PTY LTD material for any commercial purpose; (b) modify any material or items supplied by Physio Supplies Australia; or (c) redistribute KKW Nominees PTY LTD or KKW Nominees PTY LTD material except for content specifically and expressly made available for redistribution.(d) Sell or offer for sale or advertise for sale the KKW Nominees PTY LTD range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier.

b) MAKING A PURCHASE

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.
We accept MasterCard, Visa and PayPal.

All orders – may be subject to further security checks and we reserve the right to contact the buyer to verify card details prior to shipping even if the Credit card has been successfully transacted.

IMPORTANT – OVERSEAS ORDERS:
KKW Nominees is located in Australia and exports to New Zealand only because of proximity and differentiating postal rates. Our site does not calculate international post. If you are outside of these two countries and you make a purchase, a refund will be made as soon as the error has occurred.

The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

Payment
Not withstanding delivery goods shall remain the property of KKW Nominees PTY LTD until such time as all payments are made in full. Once you have made a payment, a contract has been made between us that the property now belongs to you.

Right for you to cancel your contract
Once you make a purchase. You may not cancel our contract.

Unless you email immediately after paying (within 10 minutes).

Cancellation by us
– We reserve the right to cancel the contract between us if:
– we have insufficient stock to deliver the goods you have ordered;
– we do not deliver to your area; or
– one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
– If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
– The buyer agrees that all products sold by KKW Nominees PTY LTD will not be placed for sale or auction on any eBay or third party sites for any reason.

c) SHIPPING AND HANDLING

All standard Australian orders are dispatched via Australian Post Standard Post system.

Customers must provide a valid delivery address that is officially recognised by Australia Post. If being sent to a Business or commercial address the name of the company must specified. If the parcel is returned to us due to the address being incorrect or badly addressed – freight charges will apply to have the item(s) sent out again to you.

Terms addressed to Corporate premises/Universities etc. often have a internal postal service to where all post is delivered which can cause delay in the delivery to the end user.

Email tracking by Australia Post shows the whereabouts of the parcels – Available upon request only. If parcels are not collected from the collection point within 5 days they are returned to us – and a fee will be charged (dependent on weight/volume) for re sending the parcel to you.

Progress can be tracked on http://auspost.com.au/track/

OVERSEAS ORDERS:
Delivery to New Zealand may take longer than within Australia

Please Note:
If you are ordering for delivery overseas the addressee may be required to pay Customs Duties and local taxes prior to delivery or collection.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be:
– to refund to you the amount paid by you for the goods in question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

d) DELIVERY SCHEDULE

All orders will be processed within 1-3 working days. Orders are normally dispatched within 2 working days and delivery is normally received in 1-10 working days after the dispatch date- depending on your location.

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Our carriers reserve the right NOT to leave goods if they believe that it is not safe to do so for whatever reason. If this is the case – they will leave a card informing you of the location or instructions on how it may be (re) delivered if appropriate.

You will become the owner of the goods you have ordered when once you have paid in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you.

You may also become liable for the redelivery costs of the goods for a second time. Once you have paid, you may not cancel the process of delivery unless you email very quickly if you change your mind and we may cancel at our discretion.

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

e) BACK ORDERS

We do not do back orders. If we are out of stock we will return the money you have sent us.

f) GST

All prices shown on products include GST (where applicable) at the rate of 10% and are the total purchase price for the product.

g) CREDIT CARD SECURITY

KKW Nominees PTY LTD takes security of payment card data extremely seriously.

CREDIT CARD:

PAYPAL:
How this works.
Once you enter the ‘Checkout’ area of our website your information is encrypted using SSL (secure socket layer). KKW Nominees PTY LTD does not handle any credit card information (when paying with PayPal) your payment details are encrypted and sent directly from your browser to PayPal.

If you pay by PayPal – you must have the parcel delivered to the address to which you are registered – please ensure this is correct.
Payment Card Industry Data Security Standard (PCI DSS).
Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.
Should you pay by PayPal (rather than a Credit/Debit card) AND you do not have sufficient funds in your PayPal account at the time of the transaction, PayPal will notify us of the sale and issue us with an eCheque. This will cause the delay in dispatch of your order. PayPal will then debit your nominated linked bank account to top up the PayPal account for the required amount. This typically takes 3 days to complete – PayPal will then notify us of the completed sale – when we will complete and dispatch your order.
Compliance with this standard is compulsory for all merchants (Physio Supplies Ltd is a merchant) who accept payment cards.
PayPal Payments (PCI DSS compliant).
PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the PayPal Payment Gateway are secured payments. The following measures are taken to protect your data:
* Payments are fully automated with an immediate response.
* Your complete credit card number cannot be viewed by us or any outside party.
* All transactions are performed under a 128/256 Bit SSL Certificate.
* All transaction data is encrypted for storage within PayPal’s data centre, further protecting your credit card data.
Please click here for information regarding payments via paypal.

h) GUARANTEE

We guarantee items are as ordered and undamaged in transit. We do not refund unless items are different to what you ordered or are damaged in transit. We will require a photo sent to profreshhealth@hotmail.com for proof.

Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

i) REACHING US

If you need to reach us, please email us on profreshhealth@hotmail.com

j) PRIVACY POLICY
KKW Nominees PTY LTD does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

k) EMAIL COMMUNICATION

You must provide a valid email address to enable communication regarding your purchase.

l) RETURNS POLICY

*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose to refund goods that are faulty, wrongly described.

WE DO NOT HAVE TO PROVIDE A REFUND IF THE CUSTOMER INSISTS ON THE SERVICE BEING DONE DESPITE WARNINGS THAT IT MAY NOT MEET THEIR NEEDS.
All faults and discrepancies must be reported to us at profreshhealth@hotmail.com within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then no return may be made.

All items returned must be in its original packaging and in a re-saleable condition by using Australia Post ONLY! REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery. Proof must be made that you have sent it back to us by providing a Australia Post Tracking Number and a photo of your receipt via email. This will only be requested if the item does not reach us within 7 days of your sending the item back.

If any item is returned to us ‘postage to be paid on delivery’ all charges incurred by Physio Supplies Australia will be paid for via PayPal or Direct Deposit.
Returns/Exchanges: To organise a return YOU MUST email us on profreshhealth@hotmail.com.

We do not exchange items unless a mistake has been made (buyer receives wrong item).

Incorrectly ordered items are your fault and we do not accept responsibility for your mistake.

Overseas/International Returns
International customers must contact us in the same way as domestic customers.

We suggest that any return is mailed by at least Registered Post or equal quality Courier and will be at our expense if the item is not as described.